Job ID - 6424
* Location Nigeria – Lagos
* Division Credit
* Position Category Credit
* Employment Type Full Time - Permanent
* Shift Yes
* Regulatory Approval Yes
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
DUTIES
Implement rehabilitations strategies on all pre-NPL accounts.
Maintain daily call activity logs of RPCs, PTPS & PTPKs.
Strict adherence to work and break schedules.
Customer education.
Other duties as assigned by the Team Leader.
Position Description
Job Purpose
To minimise roll rate of potential Non Performing Loans through effective and efficient rehabilitations strategies.
Implement rehabilitations strategies on all pre-NPL accounts.
Maintain daily call activity logs of RPCs, PTPS & PTPKs.
Strict adherence to work and break schedules.
Customer education.
Other duties as assigned by the Team Leader.
Required Skills and Qualifications
Minimum of a 2.1 first degree in social sciences.
Sound knowledge of retail lending analysis techniques, advances, credit criteria, credit policies, risk and financial analysis, credit control and application thereof.
Sound understanding of the Bank’s products suite – Unsecured Lending, Home Loans, Vehicle & Asset Financing, Credit Cards etc.
Sound knowledge of SBG’s credit policies, procedures and processes.
Minimum of a first degree in social sciences.
Working knowledge of MS Office suite with proficiency in MS Excel.
Minimum of one year experience in a call centre. Experience in a collections call centre would be an added advantage.
Ability to work with large spreadsheets.
Required Competencies
Communications skills.
Conflict management.
Team player
Negotiation skills.
Good reporting skills.
Sound judgement abilities.
Empathy.
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