Adexen Recruits: Customer Service Manager, Instrumentation Engineer, Geologist and Cartographer

CUSTOMER SERVICE MANAGER

Adexen Recruitment Agency is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector.

Job description

The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements within an international environment

Responsibilities

• Communicate courteously with both international and national clients
• Oversee application of customer service systems as a team leader and ‘super user’ level.
• Investigate and solve customers’ problems, which may be complex or longstanding problems that have been passed on by customer service assistants
• Keep accurate records of discussions or correspondence with customers
• Advise sales department on any issues in relation to customer complaints or suggestions
• Responsible for all customs or related agencies clearance customer queries
• Understand the organizations services &keeping up to date with changes
• Analyze statistics or other data to determine the level of customer service the organization is providing
• Develop feedback or complaints procedure for customer service use
• Develop customer service procedures, policies, standards for the organization
• Train staff to deliver a high standard of customer service

Qualifications et experience

• Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization
• Minimum of a University degree from a recognized institution
• Knowledge of port rules & regulations
• Strong customer service ability
• Very good in the use of Microsoft word & Excel
• Good communication, organizational and interpersonal skills
• Problem solving skills.
• Strong analytical skills with ability to develop strategies and tactics as well as implementation skills

CLICK HERE TO APPLY FOR CUSTOMER SERVICE MANAGER

TO APPLY FOR INSTRUMENTATION ENGINEER CLICK HERE

GEOLOGIST APPLY HERE

CARTOGRAPHER APPLY HERE

Adexen Recruits Head of Sales

Adexen Recruitment Agency is mandated by a leading FMCG Healthcare Group. The Group is looking for a Head of Sales.

Job description

The Head of Sales will lead the development of Group’s nationwide selling and distribution network.

He/ She will report directly to the MD of the Group.

The position is based in Lagos.

Responsibilities

The responsibilities for this office shall include but is not limited to the following:

• Manage a large sales force team nationwide.
• Manage a network of more than 40 distributors in 23 cities.
• Organize distribution and sales channel.
• Responsible for the development and performance of all sales activities.
• Responsible to grow all sales volumes for the entire product portfolio.
• Institute plans and strategies to gain new customers while retaining the existing ones.
• Increase and maintain customer intimacy through strategic, tactical and operational customer relationship management based on a clear understanding of customer’s needs, vision and strategy.
• Provide detailed updates and forecasts on changes in client and competitor status and activity to ensure that business opportunities are fully exploited.
• Achieve maximum profitability and growth in line with company goals.
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• Qualifications and experience

The successful candidate will demonstrate the following attributes:

• Degree in Sales or Marketing.
• You must have minimum 8 years of experience in sales out of which at least 3 years at senior sales position from FMCG background.
• Proven planning and analytical capabilities
• AC Nielsen research method
• Responsible for building training capabilities functions of the sales force
• Experience with modern and traditional trade management
• Solid distributorship management
• Strong leader who can inspire and command respect
• Ability to work in multicultural environment and under pressure.
• Good interpersonal skills and corporate presentation.

CLICK HERE TO APPLY

Adexen Recruits: Manager Contract Manager

Adexen Recruitment Agency is mandated by a leading marine offshore company to recruit an expatriate Marine Contract Manager.

The Company is currently operating a large fleet of vessels in West Africa.

Job description

The Marine Contract Manager will have the responsibility to manage vessel contracts.

This role will require the management of a range of corporate contracts including the development of new contracts and extension of existing contracts; with a focus on risk and value, to ensure procedural compliance and the objectives and requirements of the company are met.

The position is based in Lagos, Nigeria.

Responsibilities

The responsibilities for this office shall include but is not limited to the following:

• The Marine Contract Manager is responsible to maintain and increase Client intimacy through strategic relationship with Client’s management based on a clear understanding of Client’s needs, vision and strategy.
• Maintains excellent communication and provides a professional, courteous and effective interface with clients’ teams.
• Provides regular feedback to fast crew boat management on the status of changes in Clients’ business, requirements, organization and competitor status and activity to ensure that business opportunities are fully exploited.
• Shall meet with existing and prospective clients to develop deliverables for new contracts.
• Responsible for getting support documentation needed for invoicing in a timely manner.
• Reviews, approves and signs monthly invoicing prior to submission.
• Attends monthly Contract Management meetings with Clients and update monthly Client ‘Action Plans’ using minutes of meetings and action taken during the month.
• Follow up with internal departments within the Group to ensure items noted in Action plans are closed out.
• Follow up in conjunction with Finance department of outstanding payments from clients.
• Read, review and make necessary comments on new CPs and Contract documents with a view to protecting the interest of the Group.
• The contract Manager will dedicate a substantial amount of his time to the training of his deputy so that in a reasonable length of time the Deputy can handle the full responsibility of contract manager.
• As soon as appointed the contract Manager will submit a training plan for his deputy to the DMD and Deputy HR Mgr in her capacity of Head of Training.
• Periodical assessment on training progress will be performed.

Qualification and Experience

• Qualified to degree level (or equivalent) and/or previous contract experience within industry / maritime sector
• Should possess marine experience as a seaman preferably
• Experience in project management for turnkey or service or Oil & Gas industry of 5 to 10 years
• Experience of contract management
• Have excellent communication & negotiation skills at all levels and demonstrate a high level of initiative
• Familiar with ISM, ISO, and experience of working in a service industry environment
• Leadership skills
• Honest and hardworking
• High proficiency in MS Office applications
• Team oriented and outgoing
• Excellent command in French will be a plus

Click here to Apply