CUSTOMER SERVICE MANAGER
Adexen Recruitment Agency is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector.
Job description
The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements within an international environment
Responsibilities
• Communicate courteously with both international and national clients
• Oversee application of customer service systems as a team leader and ‘super user’ level.
• Investigate and solve customers’ problems, which may be complex or longstanding problems that have been passed on by customer service assistants
• Keep accurate records of discussions or correspondence with customers
• Advise sales department on any issues in relation to customer complaints or suggestions
• Responsible for all customs or related agencies clearance customer queries
• Understand the organizations services &keeping up to date with changes
• Analyze statistics or other data to determine the level of customer service the organization is providing
• Develop feedback or complaints procedure for customer service use
• Develop customer service procedures, policies, standards for the organization
• Train staff to deliver a high standard of customer service
Qualifications et experience
• Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization
• Minimum of a University degree from a recognized institution
• Knowledge of port rules & regulations
• Strong customer service ability
• Very good in the use of Microsoft word & Excel
• Good communication, organizational and interpersonal skills
• Problem solving skills.
• Strong analytical skills with ability to develop strategies and tactics as well as implementation skills
CLICK HERE TO APPLY FOR CUSTOMER SERVICE MANAGER
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